{"id":30753,"date":"2017-05-29T14:09:10","date_gmt":"2017-05-29T12:09:10","guid":{"rendered":"http:\/\/www.travianet.de\/our-solution\/travel-companies\/"},"modified":"2018-08-24T09:10:29","modified_gmt":"2018-08-24T07:10:29","slug":"travel-companies","status":"publish","type":"page","link":"https:\/\/www.travianet.de\/en\/our-solution\/travel-companies\/","title":{"rendered":"Travel companies"},"content":{"rendered":"

[et_pb_section bb_built=”1″ admin_label=”headerimage” custom_padding=”240px||240px|” _builder_version=”3.0.47″ background_image=”https:\/\/www.travianet.de\/wp-content\/uploads\/2017\/01\/HeaderCallcenter-1.jpg” next_background_color=”#2b82b1″][et_pb_row admin_label=”row” custom_padding=”0px||0px|” parallax_method_1=”off” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”section” background_color=”#2b82b1″ custom_padding=”0px||0px|” _builder_version=”3.0.47″ prev_background_color=”#ffffff” next_background_color=”#ffffff”][et_pb_row custom_padding=”0px||0px|” custom_margin=”|||” padding_top_1=”50px” padding_right_1=”0px” padding_bottom_1=”20px” padding_left_1=”0px” padding_top_2=”50px ” padding_right_2=” 50px ” padding_bottom_2=” 50px ” padding_left_2=”50px” padding_top_3=”50px ” padding_right_3=” 50px ” padding_bottom_3=” 50px ” padding_left_3=”50px” parallax_method_1=”off” parallax_method_2=”off” parallax_method_3=”off” _builder_version=”3.0.64″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_text admin_label=”L\u00f6sungen & Leistungen f\u00fcr Reiseunternehmen” background_layout=”dark” text_orientation=”center” disabled_on=”off|off|off” _builder_version=”3.0.64″ text_font=”Roboto Light||||” text_font_size=”20″ text_text_color=”#ffffff” text_line_height=”1.2em” header_font_size=”42px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||10px|” custom_padding=”|||” custom_css_main_element=”font-weight: 400;” header_font_size_last_edited=”on|phone” header_font_size_phone=”30px” module_alignment=”center”]<\/p>\n

We offer solutions & Services for travel companies<\/h1>\n

[\/et_pb_text][et_pb_text background_layout=”dark” text_orientation=”center” _builder_version=”3.0.47″ text_font=”Roboto||||” text_font_size=”20″ text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|||” custom_padding=”|||” module_alignment=”center”]<\/p>\n

For better performance, profitability and increased income<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=”0px||40px|” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″][et_pb_blurb title=”Specialized Call &amp; Service Center” url=”#Fulfillment” use_icon=”on” font_icon=”%%49%%” icon_color=”#ffffff” icon_placement=”left” animation=”left” background_layout=”dark” text_orientation=”center” _builder_version=”3.0.64″ header_font_size=”24px” header_text_color=”#ffffff” header_line_height=”1.4em” body_font_size=”0px” body_line_height=”0em” background_color=”rgba(255,255,255,0.2)” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|||” custom_padding=”20px|20px|10px|20px” header_font_size_last_edited=”on|phone” header_font_size_phone=”18px” image_max_width=”100%” \/][\/et_pb_column][et_pb_column type=”1_2″][et_pb_blurb title=”Personalized services” url=”#Services” use_icon=”on” font_icon=”%%49%%” icon_color=”#ffffff” icon_placement=”left” animation=”left” background_layout=”dark” text_orientation=”center” _builder_version=”3.0.64″ header_font_size=”24px” header_text_color=”#ffffff” header_line_height=”1.4em” body_font_size=”0px” body_line_height=”0em” background_color=”rgba(255,255,255,0.2)” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|||” custom_padding=”20px|20px|10px|20px” header_font_size_last_edited=”on|phone” header_font_size_phone=”18px” image_max_width=”100%” \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Fullfilment” custom_padding=”|||” module_id=”fulfillment” _builder_version=”3.0.47″ prev_background_color=”#2b82b1″ next_background_color=”#132a4a”][et_pb_row admin_label=”Row” use_custom_gutter=”on” gutter_width=”1″ custom_padding=”|||” padding_mobile=”on” column_padding_mobile=”on” parallax_method_1=”off” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_text admin_label=”Spezialisiertes Call- und Servicecenter” text_orientation=”center” disabled_on=”off|off|off” _builder_version=”3.0.64″ header_font_size=”42px” header_text_color=”#2B82B1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|||” custom_css_main_element=”font-weight: 400;” header_font_size_last_edited=”on|phone” header_font_size_phone=”30px” module_alignment=”center”]<\/p>\n

And a specialized call and service center<\/h1>\n

[\/et_pb_text][et_pb_text text_orientation=”center” _builder_version=”3.0.47″ text_font=”Roboto Light||||” text_font_size=”20″ text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center”]<\/p>\n

For optimal customer care.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” use_custom_gutter=”on” gutter_width=”2″ custom_padding=”|||” padding_mobile=”on” column_padding_mobile=”on” parallax_method_1=”off” parallax_method_2=”off” parallax_method_3=”off” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″][et_pb_toggle admin_label=”Das etwas andere Call- und Servicecenter” title=”We feature a slightly different customer care center” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.51″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2B82B1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

Most customer care and service centers do not have the best reputation. This is because they are understaffed and the caller ends up waiting to be served for too long. In the end, the problem is not solved. This is not so with us!<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Top-Partner f\u00fcr den Verkauf von Reiseleistungen” title=”Top affiliate advertising partners for travel packages” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.66″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” open=”off” border_style=”solid” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

travianet ist der Top-Partner f\u00fcr den Verkauf von touristischen Leistungen und Produkten von Reiseveranstaltern, Online-Reiseportalen, Hotelketten, Mietwagen- und Hotelportalen, Reiseb\u00fcrokooperationen, Fremdenverkehrs\u00e4mtern und Reiseversicherern.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Verst\u00e4ndige Menschen statt sture Maschinen” title=”Decent people instead of ineffective automated processes” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.47″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

For us, our callers do not talk to automated answering machines or computers. Instead our friendly customer personnel assist them professionally.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Maximaler Service bei k\u00fcrzesten Wartezeiten ” title=”Best services with highly reduced waiting times ” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.51″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

Our specialized call and service center features state-of-the-art facilities and over 100 experienced and highly motivated travel professionals who take care of the booking, payment of trips and other additional services. Due to the high number of personnel, the average waiting time averages at 14 seconds in most months.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Hohe Qualifikation; Motivation und Buchungsrate” title=”Highly qualified, motivated and with friendly booking rates” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.47″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

We employ exclusively travel agents and specialists to join our team. We then train them on enjoying their work while dealing with people and they become fit for servicing the options you have been offered. We regularly carry out these training and this has made them highly proficient even in complex service specialties such as scheduling of chartered flights and cruises.<\/p>\n

They are fluent in written and spoken German and English which builds their motivation and makes them enjoy their work when selling travel packages. This is also felt by the customers and makes their result noticeable. As such, our share of bookings from incoming calls is higher in comparison to other service centers in the travel industry.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Sichere Technik, kurze Wege und optimierte Arbeitsabl\u00e4ufe” title=”Secure technology, reduced distances and optimized workflows” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.47″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

The travianet service center uses state-of-the-art technology that is T\u00dcV certified. With the firm having its own “Tourist Information System” (TIS), all workflows can be mapped quickly and transparently. The system is modular and flexible which means it can be optimally customized to fit your needs and technical architecture.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Doppelte Sicherheit in der Kommunikationstechnik” title=”The technology used in communication is double secured.” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.47″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

All network services run twice to prevent single point failure. In the event telephone system fails, the manufacturer has put up contingency plans that guarantee fast resuming capacity.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″][et_pb_toggle admin_label=”Professionelle Abwicklung von telefonischen Anfragen” title=”Professional handling of telephone inquiries” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.47″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

You have a choice to make concerning how your customers can reach us: by landline, the service hotline number, a free 0800 number or via call-back requests. Of course, you can also redirect your numbers to us. Incoming calls are assigned to the respective business partner via a switchboard. This opens a form that appears on the employee’s screen. The form features all the necessary information regarding the call, including reasons for the call, and the call history is also recorded are recorded.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Absolute Transparenz und \u00dcberblick \u00fcber die Buchungen” title=”Absolute transparency and excellent oversight of bookings” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.66″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” open=”off” border_style=”solid” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

We provide you with the interview data, the general overview and evaluation of all bookings and payments \u2013 this is done without infringing data protection regulations. As such, you can get the overview of the booking trend for your customers.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Schnellstm\u00f6gliche Wandlung der Anfragen in Buchungen” title=”Quick conversion of requests into bookings” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.47″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

When possible, telephone inquiries are processed immediately and posted online or in the system. In the case of more complex travel requests, the data is recorded. The customer will be called back within the agreed-upon time frame or we they are sent a precise offer via email. If the desired offer is no longer available, we always find suitable alternatives for your customers.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Bearbeitung von Anfragen per E-Mail, Fax oder per Post” title=”Processing of requests can be done via email, fax or post mailing” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.47″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

We are always responsive to your customers in writing. Inquiries sent via email, fax or postal mail will be answered within a clearly agreed-upon time frame.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Mehr Buchungen durch aktives Nachfragen ” title=”More bookings via active requests ” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.47″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

Pending requests are set to “post-processing” in our system. This means that it is active, prompt and reliable when we are asked by the customer whether the offer they desire corresponds we have hence giving us the go ahead to make the booking.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”365 Tage im Jahr erreichbar \u2013 mehr als 90 Stunden die Woche” title=”365 Days a year – more than 90 hours a week” open_toggle_background_color=”rgba(43,130,177,0.1)” _builder_version=”3.0.47″ title_font=”Roboto||||” title_font_size=”20px” title_text_color=”#2b82b1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”on” border_color_all=”#d9d9d9″ border_width_all=”1px” border_style_all=”solid”]<\/p>\n

Our travel specialists are available to your customers 365 days a year – more than 90 hours a week. Our offices are open for longer hours, which is highly favorable especially by our customers:<\/p>\n

Monday to Friday from 8am to 10pm<\/p>\n

Saturday from 9am to 10pm<\/p>\n

Sundays and public holidays from 11am to 10pm<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_button button_url=”https:\/\/www.travianet.de\/en\/?page_id=33366″ button_text=”Are you interested in our services?” button_alignment=”center” background_layout=”dark” _builder_version=”3.0.51″ custom_button=”on” button_text_size=”18″ button_letter_spacing=”0″ button_bg_color_hover=”rgba(43,130,177,0.2)” button_border_color_hover=”#2B82B1″ background_color=”#2b82b1″ \/][et_pb_button button_url=”#” button_text=”We look forward to seeing you” button_alignment=”center” background_layout=”dark” _builder_version=”3.0.47″ custom_button=”on” button_text_size=”18″ button_text_color=”#ffffff” button_border_color=”#ffffff” button_letter_spacing=”0″ background_color=”#2b82b1″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Dienstleistungen” background_color=”#132a4a” module_id=”dienstleistungen” _builder_version=”3.0.47″ prev_background_color=”#ffffff”][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_text admin_label=”Individuelle Dienstleistungen” text_orientation=”center” disabled_on=”off|off|off” _builder_version=”3.0.64″ header_font_size=”42px” header_text_color=”#01BCD4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||0px|” custom_padding=”|||” header_font_size_last_edited=”on|phone” header_font_size_phone=”30px” module_alignment=”center”]<\/p>\n

Personalized services<\/h1>\n

[\/et_pb_text][et_pb_text background_layout=”dark” text_orientation=”center” _builder_version=”3.0.47″ text_font=”Roboto||||” text_font_size=”20″ text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|||” module_alignment=”center”]<\/p>\n

We make these services to run in an optimum environment.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″][et_pb_text admin_label=”Alle Leistungen eines Online-Reiseb\u00fcros” background_layout=”dark” _builder_version=”3.0.47″ text_font=”||||” header_font_size=”26px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”2|||”]<\/p>\n

We provide all the services offered by an online travel agency<\/h1>\n

\u00a0<\/p>\n

We are not only a service provider that serves all other service providers in the tourism industry, but also, we are an online travel agency. This means that we can also offer your additional customer services such as car rental, hotel accommodation, shuttle transfers and travel insurance etc. You decide what you want us to offer to your customers and what not to. For all additional sales and promotions, you will receive an attractive commission (WKZ = an advertising expense subsidy). Allow us to advise you without any commitment from your side.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″][et_pb_text admin_label=”Alle Leistungen eines Online-Reiseb\u00fcros” background_layout=”dark” _builder_version=”3.0.47″ text_font=”||||” header_font_size=”26px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”2|||”]<\/p>\n

IT & Web support<\/h1>\n

\u00a0<\/p>\n

Whether you want to set up your own online shop or set up and grow your website, whichever question you have, our experienced IT personnel will be happy to advice you regarding all your database-, software- and hardware-related questions Please feel free to contact us when necessary.<\/p>\n

Even if you as a typical travel agency that sees the importance of having a professional online appearance and the cost plus the effort used still points to us as the right people to contact. We are happy to help.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_button button_url=”https:\/\/www.travianet.de\/en\/contact-2″ button_text=”Are you interested in our services?” button_alignment=”center” background_layout=”dark” _builder_version=”3.5.1″ custom_button=”on” button_text_color=”#01bcd4″ button_border_color=”#01bcd4″ background_color=”#2b82b1″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

We offer solutions & Services for travel companies For better performance, profitability and increased income And a specialized call and service center For optimal customer care. Most customer care and service centers do not have the best reputation. 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